Saturday, July 6, 2013
I don't often delve too deeply into the ins and outs of running a small business here in this space. Mostly, I don't want to bore you. Lately though, I've noticed something that I feel is worth discussing. I believe that we can all use a reminder from time to time that all of our daily interactions with the people around us, whether business-related or not, deserve our care and attention. Certainly, no one can make everyone happy all of the time, nor am I the first to lament the way in which the supposed anonymity of the internet has the potential to negatively influence human behavior. However, as Marble & Milkweed has grown and begun to reach more people (a wonderful thing, for which I am very thankful!), the frequency with which I've needed to deal with difficult communication issues has grown exponentially. It has been my utmost priority to embrace these challenges with excellent manners, from a calm and collected place. If something isn't quite right, I'd like to have the opportunity to correct it. Lamentably, these efforts are not always well-received, and it is the hostility and unwillingness to communicate in an open, honest manner that I've experienced lately, that have prompted me to compose this little call to civility.
Marble & Milkweed is a tiny business, a labor of love, run entirely by me. I answer every email, I formulate and create every single last product by hand, I assemble every package and personally deliver it to the post office. I have no assistants, interns or employees. It makes me extraordinarily happy to do all of these things myself. I'm not looking for a pat on the back. What I am after, is for each of us to stop to consider that behind the glossiest blog, the loveliest brand, whatever it may be, there is a person, and that they deserve to be treated with just as much courtesy as we afford the people we know and appreciate in "real life."
Alright. End of rant. Let's just try to be good to each other, okay?