a call to civility

7.06.2013



I don't often delve too deeply into the ins and outs of running a small business here in this space. Mostly, I don't want to bore you. Lately though, I've noticed something that I feel is worth discussing. I believe that we can all use a reminder from time to time that all of our daily interactions with the people around us, whether business-related or not, deserve our care and attention. Certainly, no one can make everyone happy all of the time, nor am I the first to lament the way in which the supposed anonymity of the internet has the potential to negatively influence human behavior. However, as Marble & Milkweed has grown and begun to reach more people (a wonderful thing, for which I am very thankful!), the frequency with which I've needed to deal with difficult communication issues has grown exponentially.  It has been my utmost priority to embrace these challenges with excellent manners, from a calm and collected place. If something isn't quite right, I'd like to have the opportunity to correct it. Lamentably, these efforts are not always well-received, and it is the hostility and unwillingness to communicate in an open, honest manner that I've experienced lately, that have prompted me to compose this little call to civility.

Marble & Milkweed is a tiny business, a labor of love, run entirely by me. I answer every email, I formulate and create every single last product by hand, I assemble every package and personally deliver it to the post office. I have no assistants, interns or employees. It makes me extraordinarily happy to do all of these things myself. I'm not looking for a pat on the back. What I am after, is for each of us to stop to consider that behind the glossiest blog, the loveliest brand, whatever it may be, there is a person, and that they deserve to be treated with just as much courtesy as we afford the people we know and appreciate in "real life."

Alright. End of rant. Let's just try to be good to each other, okay?


xo Briar

6 comments:

  1. such a good reminder... let's be kind.
    and, here's just a little pat on the back from a very happy repeat customer. i have shared my love of your beautiful products with my family and my very best friends. i feel so blessed to have the opportunity to connect with you, briar, and to purchase your decadent teas & artful potions directly from you. thank you for the heart & soul that you pour into your life's work, and for sharing it with the world ♥

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    1. You are the sweetest soul, Catie - thank you for your lovely and thoughtful words! I truly feel that staying conscious of how we make people feel can enhance and enrich all of our lives... xo

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  2. My goodness. That anyone would be unkind to you, Briar, seems like its own kind of crime. :)
    Jess

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    1. It's been rather surreal, actually, Jess. I've developed a pretty thick skin over the course of having my little business, but I find the trend that I've observed pretty disturbing in terms of its broader ramifications. Call me a granny, but maybe every internet connection should come with its own little friendly etiquette reminder before you can log in. Paging Emily Post!

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  3. how discouraging it must feel to encounter any kind of hostility from someone you don't know! i hope you don't let it keep you down and know that, for every rude person you encounter, there are others who appreciate you pouring your heart and soul into curating something you love.

    lovely shop and blog. i'm glad to have discovered it. :)

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    1. Thank you so much for your kind words, Jenny! So appreciated. The whole situation has given me an even deeper appreciation for the wonderful people I've been able to connect with through my business. I've been so enjoying keeping up with your blog, as well. Sending good thoughts your way for the arrival of your new little one!

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